A quick word from our team 🐶

We understand that delayed shipping due to COVID-19 has caused much uncertainty, and we truly appreciate your patience and kind understanding. We hope you and your loved ones are staying healthy and safe in these challenging times.

If your order is taking an extremely long time to reach you, please contact us at info@lillythedog.com and our team will work towards the best solution for you based on your latest tracking information. 

Thank you for supporting our small business and for help us with our donations!

Will my order be delayed?

Due to the current COVID-19 situation, we are taking extra precautions to make sure that our products are shipped and monitored through proper channels. Unfortunately, because of various service disruptions, limited air cargo capacity, and flight reductions, parcels could be delayed. However, our team are working our hardest to get every parcel to arrive safely and in a timely manner. 💛

What's the current shipping time?

Once an order is placed, it will generally take 3-4 business days to have it processed and engraved. Since we offer free worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 15 business days (excluding weekends and statutory holidays).

Please note that while our company is based in Vancouver, our products ship from our warehouse in China, therefore delivery time is based largely on local postal services once they arrive at their destination country.

Location Shipping Times
USA 10 - 15 business days
UK 5 - 13 business days
EU 10 - 20 business days
Canada 15 - 20 business days
Australia 10 - 15 business days
Singapore 5 - 10 business days


Why there are no tracking updates?

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.