Can I get a discount on a second order?
We'll keep you posted if there's a sale – just make sure you sign up for our newsletter! We recommend you don't wait to purchase again, however, as some of our items are limited quantity and can sell out.
I haven't received my order yet. Can you give me an update?
As noted on the site and in the emails you should have received, as some of our products come from abroad, delivery times are 1-3 weeks for most items. We know how excited you are, though, so once your item is on its way, we’ll send you a shipment confirmation email which includes tracking information, so that you can keep an eye on your shipment as it makes its way to you. If it’s been over 3 weeks since you placed your order, please contact us at firstname.lastname@example.org.
I never received an order/shipment confirmation email. Can you help me out?
Sure! First, please check your spam folder or search your email inbox for an email from "Lilly The Dog." If you don't see one, it may be because you entered your email incorrectly when you made your purchase. if you contact us at email@example.com, we can update your email address and resend your confirmation email as needed.
Can I cancel my order?
Unfortunately not at this time. Sorry! Our system works quickly to ensure you receive your items as soon as possible, and once your order is submitted, it goes to our suppliers almost immediately.
Can I update my address?
Yes! If you contact us within 24 hours of placing your order, we can update your address. If it's after 24 hours, we can no longer update your address – so make sure it looks correct in your order confirmation, and don’t wait to reach out to us if it doesn’t!
I never received my order. Help!
Oh no! We'll sort this out for you. If it's been over 3 weeks since you placed your order, contact us at firstname.lastname@example.org and we'll look into the status of your order and resend it to you with no questions asked.
My order arrived broken.
We only work with the best and most reliable suppliers, but occasionally an order will get damaged during the shipment process. If this is the case, please contact us at email@example.com and we'll work it out for you by shipping you a new item or providing you with a refund!
Is it safe to process payments through you? Do you have access to my credit card details?
We use Stripe and PayPal, leading international payment providers used by thousands of merchants across the globe, to process all purchases. At no point do we have access to customer's personal data ourselves, or store your data anywhere that it could potentially be compromised. All data sent via Stripe or Paypal is encrypted.
Are bow ties detachable?
Yes, bow ties are removable and interchangeable if you have more than one collar so you can customize them as you wish!